Order Management
View, search, and manage all drop-off orders across your stores. Navigate to Operations > Orders in the dashboard.
1. Orders Table
The default view shows a table of all orders with these columns:
| Column | Description |
|---|---|
| Customer | Customer name (sortable) |
| Phone | Customer phone number |
| Receipt # | The receipt number from the POS |
| Amount | Order total in PHP (sortable) |
| Payment | Badge showing Paid, Partial, or Unpaid |
| Status | Badge showing Pending, Packed, or Claimed |
| Scheduled | The scheduled pickup/delivery date (sortable) |
| Created | When the order was placed (sortable) |
| Store | Which store the order belongs to (multi-store only) |
Click any row to open the order detail view.
2. Filtering Orders
Use the filters above the table to narrow results:
| Filter | Description |
|---|---|
| Search | Search by customer name, receipt number, or phone |
| Status | Filter by payment or order status |
| Date Range | Filter by order creation date |
3. Board View (Kanban)
Switch to the Board tab to see orders organized as a Kanban board:
| Column | Description |
|---|---|
| Pending | Orders received but not yet packed |
| Packed | All loads washed, dried, and packed — ready for pickup |
| Claimed | Customer has picked up their laundry |
Each card shows the customer name, items, amount, payment status, and load summary.
4. Order Detail
Click any order (in table or board view) to see the full detail page:
The detail page includes:
- Customer info — name and phone number
- Line items — each item with quantity, price, and drop-off flag
- Load tracking — timeline showing wash/dry/pack status with employee names and timestamps
- Payment breakdown — amounts by payment type (cash, GCash, etc.)
- Points — points earned or redeemed on this order
- Notes — editable notes field
- Scheduled date — editable pickup/delivery date
Available Actions
| Action | Description |
|---|---|
| Mark Paid | Record full payment for an unpaid order |
| Mark Claimed | Mark a packed + paid order as picked up by the customer |
| Send SMS | Send a "ready for pickup" notification to the customer |
| Override Load Status | Manually set a load to packed, washed, dried, or pending |
| Edit Notes | Update internal notes about the order |
| Edit Scheduled Date | Change the pickup/delivery date |
5. Creating an Order
Click New Order to create a drop-off order from the dashboard:
- Select the store (if multi-store)
- Search for an existing customer or create a new one
- Select drop-off items from your item list
- Enter the amount and scheduled date
- Add optional notes
- Click Create
Most orders are created at the POS during checkout. Use the dashboard's New Order only for phone/walk-in drop-offs that aren't going through the register.
6. Exporting Orders
On Business plans and above, click Export to download your filtered orders as a CSV file. The export respects your current search, status, and date filters.
What's Next?
- Customer Management — View and manage customer profiles
- Inventory & Items — Manage the items that appear on orders