SMS Notifications
Send automated text messages to customers when their orders are ready for pickup. Navigate to Operations > SMS in the dashboard.
SMS notifications are available on all plans. You'll need to purchase SMS credits (₱0.60 per message) to send messages.
1. Setting Up SMS
Before you can send messages, you need an active sender name — this is the name that appears as the sender on your customers' phones (e.g., "MyLaundry" instead of a random number).
Activating SMS
When you first open the SMS page, you can choose between two sender options:
| Option | Description |
|---|---|
| Default Sender (Free) | Start sending SMS immediately using the LaundryVerse shared sender name. No setup fee, no monthly cost. |
| Custom Sender Name | Use your own brand name as the sender (e.g., "MyLaundry"). Costs ₱300/month and requires telco approval. |
Default Sender (Free)
Click the Default option to activate SMS instantly. Messages are sent using the LaundryVerse shared sender name at no extra cost — you only pay for credits.
Custom Sender Name
- Click the Custom Sender Name option
- Enter your desired sender name (up to 11 characters, letters and numbers only)
- Click Subscribe — you'll be redirected to pay ₱300/month
- After payment, the sender name is submitted for telco approval (usually 3–4 business days)
- Once approved, SMS switches to your custom name
2. SMS Template
Once activated, configure the message your customers receive:
The template editor supports placeholders that get replaced with real values when the message is sent:
| Placeholder | Replaced with |
|---|---|
{customerName} | The customer's name |
{storeName} | Your store's name |
{receiptNumber} | The order's receipt number |
Click a placeholder button to insert it into your template. The segment counter below the editor shows how many SMS segments your message will use — keep it to 1 segment to minimize cost.
Keep messages under 160 characters (1 segment). Messages over 160 characters are split into multiple segments, each costing 1 credit.
3. Notification Types
Toggle which events trigger an SMS:
| Notification | Description |
|---|---|
| Ready for Pickup | Sends when an order is marked as packed and paid |
| Points Expiry | Sends a reminder before a customer's loyalty points expire. Set how many days in advance to warn. |
4. SMS Credits
Each SMS sent costs 1 credit. Purchase credits in advance:
- Pre-defined packs: 100, 500, 1,000, or 5,000 credits
- Custom amount: Enter any amount (minimum 50 credits)
Click Buy Credits to open the purchase dialog, select a pack or enter a custom amount, and complete payment.
The Usage section shows a chart of SMS sent per month and your current credit balance.
5. Test Numbers & Test SMS
Before going live, add test phone numbers and send test messages:
- Enter a Philippine mobile number in the Test Numbers field and click Add
- Click Send Test SMS to send the current template to all test numbers
- Check the Test Logs section to verify delivery
Test messages consume 1 credit each.
6. Sender Name Management
Your sender name subscription renews monthly. From the SMS page you can:
- View status — Pending (awaiting telco approval), Approved (active), or Rejected
- Renew — If your subscription is expiring soon, click Renew to extend
- View expiry date — Shows when the current sender name subscription ends
If your sender name is rejected, you'll see the rejection reason and can submit a new name.
What's Next?
- Customer Management — Manage the customers who receive your SMS notifications
- Order Management — Orders trigger "ready for pickup" notifications