Partial Payments

Partial payments let you accept a deposit when a customer can't pay the full amount upfront. The order is saved as an open ticket, and the remaining balance can be collected later. This is common for drop-off laundry where customers pay a deposit at drop-off and the rest at pickup.

Prerequisites

Before processing partial payments, make sure you have:

• A device activated and an employee logged in — see POS Setup
• An active shift open for the current employee
• At least one item in the cart

Partial Payments walkthrough video

1. When to Use Partial Payments

• Drop-off laundry — Customer leaves clothes and pays a deposit, then pays the balance when picking up
• Large orders — Customer pays what they have now and returns to pay the rest later
• Reservations — Secure an order with a down payment

2. Making a Partial Payment

1. Add items to the cart and tap Charge to open checkout
2. Select a payment type (Cash, GCash, etc.)
3. Enter an amount that is less than the order total
4. Tap Add Payment

Once you've added at least one payment that doesn't fully cover the total, the Pay Partial button appears below the Charge button.

Button	When it appears	What it does
Charge	When the order is fully paid	Finalizes the order as paid
Pay Partial	When at least one payment is added but total is not fully covered	Records the deposit and saves as open ticket

tip

The Pay Partial button shows the exact deposit amount — for example, "Pay Partial P500.00".

3. Deposit Confirmation

After tapping Pay Partial, the confirmation screen shows:

• "Deposit Recorded" heading
• Receipt number for the deposit
• Ticket number (if this is a new order)
• Paid amount — how much was collected
• Balance Due — the remaining amount (highlighted in amber)

From this screen you can:

• Print Bill — Print a bill showing the deposit and balance due
• Print QR Labels — Print QR stickers for the order's loads
• Back to Sales — Return to the register with an empty cart
• Go to Orders — Navigate to the Order Board

4. Finding Partially Paid Orders

Partially paid orders appear in two places:

Open Tickets Dialog

Tap Open Tickets in the register's top bar. Orders with partial payments show:

• A "Partial" badge (amber)
• Paid amount and Balance displayed below the total

Order Board

On the Order Board, partially paid orders display an amber dot and a "Partial" badge on their order card.

5. Collecting the Remaining Balance

When the customer returns to pay the rest:

1. Tap Open Tickets in the register's top bar
2. Find and tap the partially paid order
3. The checkout opens with the original items and the previously paid amount shown
4. Enter the remaining balance and tap Add Payment
5. The Charge button enables — tap it to finalize

The order summary on the right shows "Previously Paid" with the deposit amount deducted from the total, so the employee only needs to collect the balance.

Example Scenario

A customer drops off laundry worth P1,500 and pays a P500 deposit:

1. Add items to cart → tap Charge
2. Enter 500 as cash → tap Add Payment
3. Remaining shows P1,000 — tap Pay Partial P500.00
4. Confirmation screen: Paid P500, Balance Due P1,000
5. Print bill for the customer → tap Back to Sales

Later, the customer returns:

6. Tap Open Tickets → find the order (shows "Partial, Paid P500, Balance P1,000")
7. Tap the order → checkout opens with P500 previously paid
8. Enter 1000 as cash → tap Add Payment → tap Charge
9. Order finalized as fully paid

What's Next?

• Open Tickets — Manage all saved and unpaid orders
• Split Payments — Pay with multiple payment methods in one transaction
• Register — Full guide to the POS register