Open Tickets
Open tickets are orders that have been saved without full payment — either unpaid entirely or partially paid. They stay in the system until the customer returns to settle the balance. This guide covers how to view, manage, and charge open tickets.
Before managing open tickets, make sure you have:
- A device activated and an employee logged in — see POS Setup
- An active shift open for the current employee
1. What Creates an Open Ticket?
Open tickets are created in two ways:
| Action | Result |
|---|---|
| Save Order button in the register | Creates an unpaid open ticket (no payment collected) |
| Pay Partial during checkout | Creates a partially paid open ticket with a deposit recorded |
Both show up in the Open Tickets dialog and on the Order Board.
2. Viewing Open Tickets
Tap the Open Tickets button in the register's top bar (next to the employee name). This opens a dialog listing all unpaid and partially paid orders.
3. Understanding the List
Each open ticket in the dialog shows:
| Field | Description |
|---|---|
| Ticket number | Blue monospaced number (e.g., TKT-001) — shown if assigned |
| Customer name | Name of the attached customer, or "Walk-in Customer" |
| Total amount | Full order total (right-aligned, bold) |
| Partial badge | Amber "Partial" badge with paid amount and remaining balance (only for partially paid orders) |
| Items summary | Brief list of items in the order |
| Timestamp | When the order was created |
If the dialog shows "No unpaid orders", all tickets have been settled.
4. Charging an Open Ticket
To collect payment on an open ticket:
- Tap Open Tickets in the register's top bar
- Tap the order you want to charge
- The register opens with the order's items pre-loaded in the cart
- Tap Charge to open checkout
- Enter the payment amount and complete the transaction
For partially paid orders, the checkout shows the previously paid amount and only requires the remaining balance.
When charging an existing open ticket, the cart shows the original items. You can still modify the order (add/remove items) before charging if needed.
5. Open Tickets on the Order Board
Open tickets also appear on the Order Board alongside all other orders. They're easy to spot:
| Indicator | Meaning |
|---|---|
| Red dot | Unpaid order (no payment collected) |
| Amber dot | Partially paid order (deposit recorded) |
| "Unpaid" badge | Shown on fully unpaid order cards |
| "Partial" badge | Shown on partially paid order cards |
6. Saving a New Open Ticket
To create an open ticket from the register:
- Add items to the cart
- Optionally attach a customer
- Tap the Save Order button in the cart footer (between Print Bill and Charge)
The order is saved immediately and appears in both Open Tickets and the Order Board. A ticket number is assigned automatically.
Save Order is useful for drop-off laundry where the customer leaves their clothes and will pay when they pick up. The order can be tracked through the wash/dry/fold process on the Order Board while awaiting payment.
What's Next?
- Partial Payments — Accept a deposit and collect the balance later
- Order Board — Track orders through the wash/dry/fold workflow
- Register — Full guide to the POS register