Short Change

Sometimes a customer pays in cash but the cashier doesn't have enough bills or coins to give the exact change. The Short Change feature lets you flag the owed amount, track it on the order, and resolve it later when you have the right change.

Prerequisites

Before using the short change feature, make sure you have:

• A device activated and an employee logged in — see POS Setup
• An active shift open for the current employee

Short Change walkthrough video

1. When Short Change Happens

Short change only applies to cash payments where the customer gives more than the total. For example:

• Order total: P215
• Customer pays: P500
• Change due: P285

If you don't have P285 in the cash drawer, you can flag this amount so it's tracked and resolved later.

2. Flagging Short Change

After completing a cash payment where change is due, the success screen shows a "No Change" button (amber, with a coins icon).

Tap No Change to open the flag dialog:

1. The change amount is pre-filled (e.g., P285)
2. You can adjust the amount if needed
3. Tap Flag Short Change to confirm

Once flagged, the button is replaced with a confirmation badge: "Short change flagged".

3. How Flagged Orders Appear

Flagged orders are easy to spot in two places:

Order Board

On the Order Board, flagged orders show an "Owes P___" badge in amber on the order card.

Order Detail

When you open the order detail, an amber banner shows:

• "Owes P___ change" — the amount still owed to the customer
• A "Change Given" button to resolve it

4. Giving the Change

When you have the right change available:

1. Find the order on the Order Board (look for the amber "Owes" badge) or open it from the order list
2. Tap Change Given on the amber banner

The system automatically:

• Marks the short change as resolved
• Records a PAY_OUT transaction on the active shift (deducting the amount from the cash drawer)
• Opens the cash drawer (if a printer is connected)

The banner changes to a gray message: "Short change P___ resolved".

note

You must have an active shift to resolve short change, since the system needs to record the payout. If no shift is open, you'll see an error.

Example Scenario

1. Customer orders P215 of laundry, pays with a P500 bill
2. Change due: P285 — but you only have P200 in the drawer
3. Give P200, then on the success screen tap No Change
4. Enter 85 (the remaining owed amount) → tap Flag Short Change
5. Order now shows "Owes P85" on the board
6. Later, when you have coins, find the order → tap Change Given
7. Give the customer P85 — the system records the payout automatically

What's Next?

• Register — Full guide to the POS register
• Split Payments — Pay with multiple payment methods
• Order Board — Track orders through the workflow