Creating Your First Order
This guide walks you through creating and processing a laundry order — from opening the register to printing the receipt.
Before starting, make sure you have:
- At least one item in your catalog (imported from Loyverse or added manually)
- A device activated and an employee logged in with a PIN
- (Optional) A printer connected — see Setting Up the Printer
1. Open the Register
From the POS order board, tap the hamburger menu (top-left) and select Sales to open the register. You'll see:
- Left — Item catalog with search bar and category tabs
- Right — Cart panel with customer attachment, line items, and action buttons
2. Add Items to the Cart
Tap any item tile to add it to the cart. Each tap adds one unit. You can also:
- Search for items using the search bar at the top
- Filter by category using the tabs (e.g., Wash Services, Dry Services, Fold Services)
- Adjust quantity using the + and − buttons on each cart item
- Remove an item by tapping the trash icon
The cart total updates automatically as you add or remove items.
Items tagged as Drop-Off (set up in Dashboard > Items) will automatically be tracked through the order board's wash → dry → fold → pack workflow. Self-Service items are for customers using machines themselves.
3. Attach a Customer (Optional)
Tap Attach Customer in the cart panel to link this order to a customer. This enables:
- Loyalty points earning and redemption
- Customer order history tracking
- SMS notifications (if configured)
Search by name or phone number, then tap the customer to attach them. You can also tap Add New Customer to create one on the spot.
4. Process Payment
When the cart is ready, tap the green Charge button. The checkout screen shows:
- Left — Payment entry with a numpad, quick-amount buttons (Exact, 500, 1,000), and payment type selector (Cash, Card, GCash)
- Right — Order summary with subtotal, discount/coupon fields, and applied payments
Payment steps
- Select a payment type at the bottom (Cash is selected by default)
- Enter the amount — or tap Exact to match the total
- Tap Add Payment to record it
- Once the full amount is covered, tap the green Charge button to finalize
Need to split across multiple methods? Add the first payment (e.g., ₱200 Cash), switch to another type (e.g., GCash), enter the remaining amount, and add it. The checkout tracks the remaining balance automatically.
5. Payment Complete
After charging, you'll see the success screen with your receipt number and several options:
| Button | What it does |
|---|---|
| Print Receipt | Sends the receipt to your connected printer |
| Print QR | Prints a QR label for the laundry bag (used for station scanning) |
| Back to Sales | Returns to the register for the next customer |
| Go to Orders | Opens the order board to track this order's progress |
6. Track on the Order Board
Tap Go to Orders to see your new order on the Kanban board. Drop-off orders flow through columns as your staff processes them:
Received → Washed → Dried → Packed (Ready) → Claimed
Each card shows the customer name, receipt number, and current status badges.
Saving Orders Without Payment
Not every customer pays upfront. Tap Save Order instead of Charge to create an unpaid ticket. The order:
- Appears on the order board immediately
- Shows up in Open Tickets (top-right of the register)
- Can be charged later when the customer picks up
This is common for drop-off laundry where customers pay on collection.
What's Next?
You've created your first order! Here are some next steps:
- Manage orders — View and manage all orders from the admin dashboard
- Set up employees — Add staff and configure roles for POS access
- Configure payment types — Set up GCash, bank transfer, and other payment methods