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Verifying Your Import

After onboarding, your Loyverse data (items, customers, and categories) is imported into LaundryVerse. This guide walks you through verifying that everything came through correctly and getting familiar with the dashboard.

Verifying your import walkthrough
Verifying your import walkthrough

Dashboard Overview​

Once you're logged in, the dashboard is your home base. The sidebar on the left gives you access to everything:

  • Sales — Orders, receipts, and customer management
  • Catalog — Items, discounts, coupons, payment types, loyalty points, and receipt settings
  • Staff & Payroll — Employees, roles, shifts, timecards, and payroll
  • Operations — Stores, devices, expenses, and activity logs
Dashboard home page

Check Your Items​

Go to Catalog > Items in the sidebar. You should see all the items imported from Loyverse.

For each item, verify:

  • Name and price are correct
  • Category is assigned (shown in the Category column)
  • Variants are listed if the item has multiple sizes or options (e.g., Single Comforter vs Queen Comforter)
Items page showing imported items
tip

If an item is missing, check that it wasn't archived in Loyverse before the sync. Only active items are imported.

Setting Up Service Tags​

After import, you'll want to configure Service Tags for each item. These tell the POS how to handle the item:

  • Self-Service — Customer uses the machine themselves (e.g., Regular Wash, Regular Dry)
  • Drop-Off — Staff handles the laundry for the customer (e.g., Wash & Fold)
  • Dryer — Item is a dryer service (used for LPG tracking)

Service tags aren't imported from Loyverse, so you'll need to set them manually from the Items page.

Check Your Customers​

Go to Sales > Customers. Your imported customer list shows:

  • Name and contact info
  • Visits and Total Spent (starts at 0 — these track LaundryVerse activity going forward)
  • Points balance (imported from Loyverse if you had loyalty enabled)
Customers page showing imported customers

You can search by name, email, or phone number using the search bar at the top.

Check Your Stores​

Go to Operations > Stores to verify your store details:

  • Store name and address
  • Operating hours
  • Geo-fence status (for employee clock-in/out)
Stores page showing store details

If you operate multiple branches, all connected stores should appear here. You can edit store details by clicking the action menu on each row.

Common Post-Import Issues​

Items missing or duplicated​

  • Missing items: Only active (non-archived) Loyverse items are imported. Check your Loyverse back office to confirm the item wasn't archived.
  • Duplicated items: This can happen if you ran the import more than once. Delete the duplicates from the Items page.

Categories not showing​

Categories are imported alongside items. If a category appears empty, its items may have been archived in Loyverse. You can manage categories from the Category Manager button on the Items page.

Customer data looks incomplete​

  • Email/phone missing: Only customers with contact info in Loyverse will have it in LaundryVerse. You can add missing contact details by editing the customer.
  • Visit counts at zero: Visit and spending history tracks LaundryVerse activity only — Loyverse history is not imported.

Wrong store details​

Store information comes from your Loyverse account. Update the name, address, and operating hours directly from Operations > Stores.

What's Next?​

Your data is verified and your dashboard is set up. Here's what to do next: